Technology

Exploring Saarthi Chatbot: Its Features and Capabilities


10, January 2026

Union Minister of Commerce and Industry, Piyush Goyal, recently announced two innovative tools powered by Artificial Intelligence (AI) and Machine Learning (ML), marking a significant step in modernizing the Intellectual Property Management System in India. These groundbreaking innovations attempt to improve trademark searches by making them faster, more accurate, and easier to use.

This program, launched in New Delhi, underlines India's commitment to utilize advanced technologies to improve intellectual property services and promote innovation.

In today's blog, let's dive deeper into understanding the capabilities and features of the Saarthi chatbot.

What is Saarthi Chatbot?

Saarthi Chatbot is an AI-powered chatbot designed to streamline communication and assist users with various tasks across multiple sectors, such as customer support, e-commerce, and real estate.

Utilizing advanced technologies like Natural Language Processing (NLP) and Machine Learning (ML), Saarthi offers real-time, accurate responses to user queries, helping businesses to enhance user experiences. It automates regular processes, enables faster decision-making, and improves service efficiency by delivering personalized solutions, making it a valuable tool in today’s digital landscape.

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Features of Saarthi Chatbot

The Saarthi Chatbot offers several Features:

  • IVR-Based Interaction- Users can start a conversation with Saarthi by dialing a specific Interactive Voice Response (IVR) number, which allows them to interact with the chatbot through spoken commands.

  • Speech-to-Text Conversion- The chatbot effectively converts the user's voice input text using advanced speech recognition technology, enabling seamless communication without the need for manual typing.

  • Text Processing through ChatGPT API- Saarthi processes the transcribed text using OpenAI's ChatGPT API (Application Programming Interface), to generate contextually relevant and accurate responses based on the user’s speech input.

  • Text-to-Speech Response Generation- After creating a response, Saarthi uses Twilio (a customer engagement platform that helps organizations create personalized experiences for their customers) to transform the text back into speech, offering users clear, spoken answers that ensure a smooth, natural dialogue.

  • Ongoing Communication Loop- The interaction takes place in real-time, allowing the user to have uninterrupted communication with Saarthi until they opt to hang up, making the experience fluid and dynamic.

Advantages of Saarthi Chatbot

  • By using voice commands using IVR, users can engage with the chatbot without having to type, which is useful for multitasking or on-the-go situations.
  • Saarthi Chatbot provides fast responses by processing and converting speech in real time, ensuring users receive prompt and efficient assistance.
  • With speech-to-text and text-to-speech features, the chatbot enables more human-like conversations, enhancing user experience and engagement.
  • Saarthi can operate continuously and provide round-the-clock support, making it available whenever users require assistance.
  • By utilizing AI for conversational responses, Saarthi can handle requests more quickly and accurately, reducing waiting times and enhancing service quality.

The Vision of Viksit Bharat by 2047

During the launch, Goyal emphasized Prime Minister Narendra Modi's vision of a "Viksit Bharat" (Developed India) by 2047, driven by the pillars of intelligence, ideas, and innovation. He encouraged continued innovation and expressed optimism that India's advances in intellectual property management could become a worldwide standard. Goyal's emphasis on these pillars demonstrates the country's commitment to make long-term progress through technological innovation.

Five New Digital Platforms Launched to Accelerate Business Growth in India

As part of the ongoing efforts to improve the ease of doing business in India, the government has launched five innovative, technology-driven services aimed at boosting corporate growth and encouraging innovation. These programs include the Trade Connect e-Platform, the Jan Sunwai Portal, and the BHASKAR platform, which is specifically geared to help start-ups.

This implementation reflects the government's commitment to leverage innovative technological solutions to improve business effectiveness and contribute to India's growing digital economy.

Establishing India as a Leader in IP Management

The launch of the AI-powered Trademark Search Technology and IP Saarthi Chatbot demonstrates India's commitment to modernizing its IP (Intellectual Property) services. These tools not only streamline the IP process but also establish India as a global leader in establishing innovative intellectual property management systems.

India is taking a significant step in making its intellectual property system more efficient, user-friendly, and future-ready by utilizing AI and machine learning.

Conclusion

With these enhancements, India is poised to become a global leader in intellectual property management, fostering innovation and supporting entrepreneurs on a national and international scale. The government's commitment to improve the ease of doing business and fostering innovation through technology-driven solutions is paving the road for a Viksit Bharat by 2047.

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Most Frequently Asked Questions?

1. Is Saarthi available 24/7?

Yes, the chatbot operates round-the-clock, providing continuous support.

2. Is Saarthi user-friendly for first-time users?

Yes, it is designed to be accessible and easy to navigate for all users.

3. What benefits does Saarthi offer?

It provides quick responses, hands-free interaction, and enhances user experience through natural communication.

4. What kind of queries can Saarthi handle?

Saarthi can assist with a variety of inquiries related to trademarks, patents, and general information.

5. What technology powers Saarthi?

It utilizes speech recognition, OpenAI's ChatGPT API, and Twilio for seamless communication.

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