Make BESCOM Bill Payment Online - Bangalore Electricity Bill

BESCOM Bill Payment: A Simple Guide for Customers in Bangalore

BESCOM, which stands for Bangalore Electricity Supply Company Limited, is the government-owned company responsible for distributing electricity in eight districts of Karnataka, India. Here's a quick overview:

• Area of Operation: Covers an area of 41,092 square kilometers serving over 20.7 million people.

• Districts: Bangalore Urban, Bangalore Rural, Chikkaballapura, Kolar, Davanagere, Tumkur, Chitradurga and Ramanagara.

• Established: June 2002, following the reform of the power sector in Karnataka.

• Responsibilities:

• Distributing electricity to consumers at approved rates.

• Maintaining a reliable supply of electricity at specified voltage and frequency.

• Upgrading infrastructure to meet growing demand.

• Ensuring safety measures to minimize electrical accidents.

• Customer service: BESCOM offers a mobile app called BESCOM Mithra for bill payments, information access, and other services. They also have a website with information on tariffs, policies, and how to contact them.

Services Offered by BESCOM Electricity Board

BESCOM offers a variety of services related to electricity distribution for their consumers. Here's a breakdown of some key areas:

New Connections:

• BESCOM facilitates applying for new electricity connections for homes and businesses through its online portal and designated offices. They offer fast-track services for specific categories like new constructions.

• Connection Management:

• BESCOM allows consumers to apply for changes like name on the account, modification of tariff category (subject to eligibility), and adjustments to sanctioned load capacity (up to a certain limit).

• Billing and Payment:

• They provide multiple channels for bill payment including online portal, mobile app (BESCOM Mithra), BangaloreOne centers (government facilitation centers), and designated offices.

• Consumers can view their bills and track payment history online.

• Metering and Maintenance:

• BESCOM handles meter installation, reading, and troubleshooting. They might offer programs for energy audits to help consumers optimize electricity usage.

• Customer Support:

• BESCOM provides a helpline number (1912) and SMS service (58888) for registering complaints, requesting information, and reporting power outages.

• Their website offers downloadable forms, FAQs, and other resources for consumers.

• Tariff Information: BESCOM provides information on electricity tariffs, including details about fixed charges, energy charges, and lifeline consumption rates for different categories of consumers.

Additionally:

• BESCOM plays a role in ensuring adherence to safety regulations and takes measures to minimize electrical accidents.

• They might be involved in initiatives promoting energy conservation and sustainable practices.

Keep in mind:

• Specific details and eligibility criteria for services might vary.

• It's advisable to visit the BESCOM website or contact their customer care for the latest information and any applicable charges.

A Full Overview of Paying Your BESCOM Online Bill Payment:

There are two main ways to pay your BESCOM bill: through the BESCOM website or using their mobile app, BESCOM Mithra.

Using BESCOM Website:

1. Visit BESCOM Website: Open your web browser and go to the BESCOM website.

2. Navigate to Payment Section: Look for the "Payment" or "Bill Payment" section on the homepage. It might be under a tab like "Online Services" or "Consumer Corner."

3. Select Online Payment: Within the payment section, click on the "Online Payment" option.

4. Enter Credentials: You'll likely be asked to enter your Customer ID or BESCOM Account ID. There might also be a captcha to fill.

5. Verify and Pay: Once you log in, you should be able to see your bill details on the screen. Verify the information carefully.

• Agree to any terms and conditions displayed.

• Click on the "Make Payment" button.

6. Choose Payment Method: Select your preferred payment mode from the available options, which might include credit card, debit card, net banking, UPI, or other online wallets.

7. Complete Payment: Follow the instructions for your chosen payment method to complete the transaction.

8. Confirmation: Upon successful payment, you should receive a confirmation message or receipt. Save or print it for your records.

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Using BESCOM Mithra App:

1. Download and Install App: If you haven't already, download and install the BESCOM Mithra app on your smartphone from the Google Play Store (Android) or App Store (iOS).

2. Sign In/Register: Open the app and sign in if you have an existing account. You might need to register with your mobile number if you're a new user.

3. Add Account (if needed): If this is your first time using the app for bill payment, you might need to add your account details. Click on "Add Account ID" and enter your BESCOM Account ID, RR Number, and your relationship to the account holder.

4. Search and View Bill: Click on "Search" and the app should retrieve your account information. You should be able to see your current bill details.

5. Pay Now: Click on the "Pay Now" button.

6. Verify Details: Double-check the displayed information like name, account ID, RR number, and outstanding amount.

7. Choose Payment Method: Select your preferred payment method from the available options similar to the website method (credit card, debit card, net banking, UPI, etc.).

8. Complete Payment: Follow the app's instructions to complete the payment using your chosen method.

9. Confirmation: Once the payment is successful, you'll receive a confirmation message within the app. You can also save a receipt for your records.

Remember:

• These are general steps, and the specific interface might differ slightly.

• Always ensure you're on the official BESCOM website or using the legitimate BESCOM Mithra app downloaded from official stores.

• Keep your login credentials and payment information secure.

Applying for a New Connection at BESCOM

There are two main ways to apply for a new electricity connection with BESCOM:

1. Offline Method (Visiting BESCOM Office):

This is the traditional approach. Here's a step-by-step guide:

• Locate Nearest Office: Find the BESCOM sub-divisional office closest to your new location. You can search online or inquire through their helpline number (1912).

• Collect Application Form: Visit the BESCOM office and request a new connection application form, also known as the "A Form."

• Fill Out the Form: Carefully fill out the application form with details like your name, address of the new premises, desired load capacity, etc.

• Gather Required Documents: Prepare the necessary documents as per BESCOM's requirements. These typically include:

• Proof of ownership or occupancy of the premises (latest khata, sale deed, property tax receipts, sanction plan, architect's plan)

• House tax receipt or commercial certificate (depending on property type)

• Personal ID proof (voter ID, PAN card, email ID, driving license, passport, Aadhar card)

• Passport-sized photograph

• Power Supply Agreement (format available at BESCOM office or downloadable from their website, printed on Rs.200 stamp paper)

• Additional documents might be required depending on specific circumstances. It's best to check with BESCOM beforehand for the latest list.

• Submit Application and Fees: Submit the completed application form along with all the required documents and any applicable fees at the designated counter in the BESCOM office.

• Verification and Inspection: A BESCOM representative might visit the premises for verification and to assess the required meter installation.

• Connection Establishment: Once the process is complete and all clearances are obtained, BESCOM will establish the new electricity connection at your premises. You'll likely receive a confirmation notification with details about your connection.

2. Online Method (BESCOM Website):

BESCOM offers an online portal for applying for new connections in certain areas. Here's a general guideline:

• Check Eligibility: Not all areas are covered under the online application system. You can check BESCOM's website or contact their customer care to see if your location is eligible for online application.

• Access Online Portal: If eligible, navigate to the BESCOM website and locate the online services section. Look for a link related to "New Connection" or "LT New Connection."

• Register/Login: You might need to register for an online account if you're a new user. Existing BESCOM customers can log in using their credentials.

• Fill Out Online Application: The online portal should guide you through the application process. Fill out the required details and upload scanned copies of the necessary documents as specified.

• Submit Application and Fees: Follow the on-screen instructions to submit your online application and pay any associated fees.

• Verification and Processing: Similar to the offline method, BESCOM might need to verify details and conduct a site visit. They will process your application accordingly.

• Connection Establishment: Upon successful application and completion of any verification steps, BESCOM will establish the new electricity connection at your premises. You'll likely receive updates and confirmation through the online portal.

General Tips:

• Ensure you have all the required documents prepared before applying.

• Double-check the accuracy of the information provided in the application form.

• Keep a copy of your application and submitted documents for your reference.

• You can track the status of your application online (if you applied online) or by contacting BESCOM customer care.

• BESCOM's website and helpline number (1912) can be helpful resources for further information and clarification.

BESCOM Bangalore Customer Care

Here are some ways to reach BESCOM Bangalore Customer Care:

• BESCOM Helpline Number: They have a 24/7 helpline number - 1912. You can call this number to register complaints, request information, and report power outages.

• SMS Service: BESCOM offers an SMS service for basic communication. You can send a text message to 58888 to report issues or get information (details might be limited through SMS).

• WhatsApp: BESCOM has a WhatsApp number for general inquiries - 9449844640. You can message them on this number for any questions or concerns you have.

• WhatsApp for Safety Issues: For urgent safety concerns related to electricity, BESCOM has a dedicated WhatsApp number - 9483191212 or 9483191222.

• Social Media: BESCOM has a presence on social media. You can reach them on Facebook (search for BESCOM) or Twitter (@NammaBescom) and send them a direct message.

This blog post serves as a comprehensive guide for consumers in Bengaluru to understand their BESCOM electricity bills and explore various payment options.

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